New consumer and retailer benchmark studies also reveal growing demand for at-home pickup and third-party drop-off sites for returns Roughly 25% of shoppers are willing to pay for added convenience such as scheduled home pickup when returning items, but less
IrisAgent, Inc., a leader in AI-Powered Support Operations, is now SOC 2 certified with enterprise-grade security controls. IrisAgent delivers real-time contextual product insights to frontline support, customer success, and product teams. It enables proactive customer support with AI-powered resolution, customer
Company recognized as leader across all CX quadrants: Digital Operations, AI & Analytics, Work from Home, Social Media CX Conduent Incorporated, a global technology-led business process solutions company, announced Information Services Group (ISG), a leading global technology research and advisory
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