Now more than ever, getting fast customer feedback has become critical as businesses look to navigate the best ways to communicate with customers. As a result, companies are turning to…
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LivePerson, a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer…
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As a pandemic outbreak forces a shift in consumer buying habits through social distancing and stay at home orders, interest in e-commerce continues to rise. With 3.5 million people…
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The human and economic cost of the COVID-19 crisis is unlike anything the world has experienced for many decades. As consumers shift behavior dramatically, so does their interaction…
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ActiveCampaign, the leader in Customer Experience Automation, announces its listing in the Shopify App Store, which has earned a 4.8 out of 5 rating with 85+ 5-star reviews. This…
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Forter, the leader in e-commerce fraud prevention, announced the release of the Forter Special Report on the Impact of Coronavirus on Consumer and Fraudster Behavior. The report…
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customer engagement company Airship revealed new Airship Journeys visualizations that make managing in-the-moment cross-channel customer experiences dramatically simpler and more…
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What customer-centric organizations do well is bring the human back into the equation—to the business—and focus on meeting customer needs as the most important driver for achieving…
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Dutch startup Kaizo, formerly known as Ticketless, announces a $3 million seed round led by Gradient Ventures, Google's AI-focused venture fund, and Partech, with participation from…
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MoEngage, a leading customer engagement and retention platform and Vidora, the market leader in end-to-end AI-driven predictions for business teams, form a strategic partnership to help…
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