Observe.AI platform now available in the Microsoft Azure Marketplace and AppSource Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to…
Read More...

 CGS, a global provider of business applications, enterprise learning and outsourcing services, was named the Gold Winner for the 2021 Stevie® Awards for Sales & Customer Service in…
Read More...

NICE  announced that NICE inContact has been named in DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report as the market share leader based on…
Read More...

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by United Power. United Power is a member-owned, not-for-profit…
Read More...

Across its entire range of solutions, the Company now has over 4,400 Patents1 and growing Avaya, a global leader in solutions to enhance and simplify communications and…
Read More...

Fujitsu Laboratories, Ltd. has announced the development of a new multi-factor biometric authentication technology to deliver an innovative shopping experience for the "New Normal" era,…
Read More...

AI-enabled, real-time guidance can support contact center agents in the moment, reinforcing training and providing support when they need it most Balto, the leader in real-time…
Read More...

Inbound contact routing will continue to dominate the market, but analytics will witness the strongest growth, finds Frost & Sullivan Frost & Sullivan is recent analysis,…
Read More...

A leader in AI-powered text and speech analytics leverages Amazon Transcribe within the AWS Partner Network, enabling organizations to extract insights from calls and hundreds of…
Read More...

VoiceBase, the leading AI-powered voice analytics provider, today announced, Freshworks Inc., the customer and employee engagement software company is using VoiceBase to further enhance…
Read More...