Convoso, cloud-based outbound call center systems provider, has significantly upgraded the platform’s voicemail detection accuracy, speed, and flexibility to help customers improve…
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Global contact center recognized for its collaborative, supportive, and motivating work culture, the second time in a row. ContactPoint 360 Inc. is proud to announce…
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One of the world's largest food and beverage companies chooses Bright Pattern Contact Center over Genesys and Avaya for its Latin American contact centers to fuel growth Bright…
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Recognition further elevates Talkdesk from other cloud contact center competitors in customer service, innovation and ease of use Talkdesk®, Inc., the leading cloud…
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Bright Pattern launches Mobile Desktop App to allow contact centers to effortlessly manage omnichannel customer conversations from their mobile phone and bring seamlessly experts from…
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Inflow Communications, an innovative provider of strategic advisory, consulting, and managed services for contact center and unified communications technologies, announced today…
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Ventana Research launched today its latest continuous Benchmark Research program into The Contact Center and Agent Management. The purpose of this research is to identify, explore…
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Cisco UCCX and UCCE users can now manage digital channels alongside voice in Cisco Finesse Comm100, a global provider of omnichannel customer engagement solutions that…
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8 in 10 consumers strongly prefer to do business with companies that offer integrated self-service options according to NICE inContact annual benchmark NICE inContact,…
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New integrations to provide a single, end-to-end view of corporate metrics by combining traditional contact center data with analytics from other platforms Aceyus Inc., a leading…
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