ABBYY today announced the appointment of Chip VonBurg to Chief Customer Officer (CCO), reinforcing ABBYY’s commitment to helping its customers achieve their intelligent automation goals…
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Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and…
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Five9 , the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics.…
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Nagarajan brings over two decades of innovative leadership in customer operations and success Brinqa, a leader in cyber risk management, today announced the appointment of…
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Freshworks Inc., today announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing…
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8x8 Inc., a leading integrated cloud contact center and unified communications platform provider, announced that since its launch in March 2023 8x8 Supervisor Workspace has been…
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Mary Fratto Rowe brings over three decades of experience transforming customer success organizations at leading global organizations Navisite announced that it has appointed Mary…
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Partnership will lead to more customized guidance and improve customer journeys with enterprise contact centers Cogito, the leader in real-time coaching and guidance for the…
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Looking for innovative ways to boost your brand's customer success journey? Stuti Bhargava, Chief Customer Experience Officer at OneSpan has a few tips for you: __________ Tell us…
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Transformation will make Syniverse more efficient, easier to work with, and better equipped to solve customer challenges Syniverse announced organizational changes to improve…
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