Driven by investments in data science and deep learning technology, Marchex delivers best-in-category insights on customer conversations Marchex, a leading provider of call…
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NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM)…
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Gladly adds TUMI, Godiva and more to its roster of top brands transforming customer service with people at the center Gladly raises $50 Million, bringing its total raised to $118…
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New CMO Council Survey of 150 Mobile Network Marketing Leaders Reveals Many Obstacles to Applying Real-Time Data Intelligence to Upgrading Customer Experience and Revenue Growth While…
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13th annual awards recognize enterprise messaging company as a finalist in the contact center solution category Sparkcentral, the leading enterprise messaging customer service…
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Swiggy moves from call support to Layer-powered messaging, driving cost savings and boosting agent efficiency Driven by a passion for providing superior support for its…
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New conversational platform, built on ActiveCampaign, releases chat and email in private beta ActiveCampaign, the leader in intelligence-driven sales and marketing automation for…
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Conversations by ActiveCampaign is built specifically for SMBs, connecting anonymous and known contact attributes, like purchase behavior, website activity.
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Cloud-Based Chat Software Solution Helps Businesses Reduce Cost of Contact Centers While Increasing Customer Satisfaction UNIFY a greater-Seattle based company, announced immediate…
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Chatbots can provide customers with quick answers to FAQs or issues, and the survey notes the benefit of chatbots for certain interactions.
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