Go-to-market (GTM) leaders have a problem. They’re pouring money into an AI-based strategy – but so far, they have little to show for it. The
In an era where customer expectations are sky-high and patience is paper-thin, businesses are racing to modernize their contact centers. AI, automation, and omnichannel platforms
Only 57% of salespeople met their quotas in 2024–the lowest figure in the last five years. In the U.S., that number falls even further to
As leadership teams finalize their 2026 roadmaps, one truth is impossible to ignore: growth targets aren’t shrinking, but teams are. Growth targets are climbing. Headcounts
Cold calling used to be the most important part of sales, but now predictive AI
Imagine adding a real-time lead scoring tool or a proposal generator to your CRM with
Empathy has always been a cornerstone of effective sales. As customer expectations evolve, sales teams
Recent reports indicate an increase of around 4.7% in marketing and sales technology budgets, with
Sales leaders must always stay ready to embrace innovation and change. From the transformative power
Enhancing the data in your Customer Relationship Management (CRM) system is essential for maximizing the
TransUnion has appointed Sayan Chakraborty and Charlotte Yarkoni to its Board of Directors, effective January 5, 2026. “Sayan and Charlotte have proven track records in fostering product and technology innovation, and generating customer engagement with transformational technology, which will be
EXL , a global data and AI company, announced the promotion of Raghav Jaggi to Executive Vice President, Insurance Practice Leader, recognizing his exceptional leadership, strategic vision and more than two decades of contributions to EXL’s growth and success. Raghav
As AI shifts so many different facets of customer experience, one truth is becoming increasingly clear: the technology is transformative for efficiency, cost savings, scalability, and even agent empowerment – but it is not enough on its own. Consumers want
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