Offers Improved User Interface and New Web-Based Printer Management Capabilities Loftware Inc., the largest global software company specializing in Enterprise Labeling and Artwork…
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ISG Provider Lens™ report sees CCaaS providers offering AI- and analytics-based services to improve customer experience Enterprises across the global are seeking support from…
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ISG Provider Lens™ report says enterprises are accelerating transformations to provide seamless, omnichannel customer experiences and securely support remote workers U.S. enterprises…
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Company noted for Customer Experience capabilities and services in Digital Operations, AI/Analytics, Work from Home, Social Media CX Conduent Incorporated announced Information…
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Bright Pattern's Omnichannel Interaction Platform complements existing ITSM solutions like ServiceNow, Matrix 42, BMC, and Ivanti so ITSM and ESM executives can achieve goals to add…
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SirionLabs positioned in highest ranking for the eighth consecutive time by leading independent research firm for its role in transforming the CLM market  SirionLabs, the leader in…
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— Latest Acuity Contact Center Performance Management software release empowers distributed customer contact teams — TouchPoint One, the leading provider of employee…
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UJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox UJET, Inc., the world’s first and only CCaaS 3.0 cloud…
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ISG Provider Lens™ report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands…
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ISG Provider Lens™ report says companies have been building up omnichannel services while introducing new tools to manage and secure remote workforces Brazil’s contact center…
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