There’s a good reason why average handle time (AHT) is a top KPI for contact centers: shorter call times show respect for the customer’s time
The retail industry is undergoing a transformation in the digital age, with consumers expecting seamless and timely communication from the brands they interact with. However,
As is the case with many other facets of our lives, the pandemic added a layer of complexity to work culture and how we do
The term ‘rebates’ feels archaic – most people associate it with mail-in rebates advertised aggressively in infomercials or dealership ads. But rebates are still an extremely common consumer promotion.
Sales teams have targets to achieve in a day, time spent on manual tasks always
“Every consumer wants a different experience when shopping and this experience becomes the differentiating factor
In the ever-evolving landscape of business, Go-To-Market (GTM) tactics serve as the cornerstone for companies
The rise of gamification in sales has revolutionized the way companies motivate their sales teams.
The evolution of automation and artificial intelligence (AI) has transformed the way we interact with
Artificial Intelligence (AI) and Machine Learning (ML) are deemed to bring the fourth industrial revolution.
After 13 years in Salesforce and 10+ years in HubSpot, we’re making it official to better serve hybrid CRM teams. Appluent Business Solutions, a trusted CRM consulting and systems integration firm with more than 13 years of deep Salesforce expertise,
Major transformation may be ahead with regulations, AI and financial pressures driving impact on the industry Experian Health unveiled its predictions for the healthcare industry, a year that will be significantly shaped by new regulations, mounting financial pressures, and the
As commerce platforms face instability, merchants are choosing Shoplazza for its proven dependability, dedicated support, and seamless transitions. Shoplazza, a leading commerce platform for DTC brands, is enhancing its infrastructure and support capabilities as merchants seek more predictable operations in
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