There’s a good reason why average handle time (AHT) is a top KPI for contact centers: shorter call times show respect for the customer’s time
The retail industry is undergoing a transformation in the digital age, with consumers expecting seamless and timely communication from the brands they interact with. However,
As is the case with many other facets of our lives, the pandemic added a layer of complexity to work culture and how we do
The term ‘rebates’ feels archaic – most people associate it with mail-in rebates advertised aggressively in infomercials or dealership ads. But rebates are still an extremely common consumer promotion.
“Every consumer wants a different experience when shopping and this experience becomes the differentiating factor
In the ever-evolving landscape of business, Go-To-Market (GTM) tactics serve as the cornerstone for companies
The rise of gamification in sales has revolutionized the way companies motivate their sales teams.
The evolution of automation and artificial intelligence (AI) has transformed the way we interact with
Artificial Intelligence (AI) and Machine Learning (ML) are deemed to bring the fourth industrial revolution.
Virtual Reality (VR) and Augmented Reality (AR) campaigns are revolutionizing the way B2C brands engage
NinjaTech AI, a Silicon Valley-based agentic AI company, announced it has joined the Agentic AI Foundation (AAIF) as a Silver member. The AAIF, established under the Linux Foundation with founding contributions from Anthropic, OpenAI, and Block, provides neutral governance for
Revenue leaders have more AI tools and concepts to choose from than ever before. But the challenge lies in discerning which innovations will truly help teams win more, and which will fall by the wayside as another tool with dubious
With investment from Georgian, Hedosophia, Khosla Ventures, and NVentures, new round takes total funding over $200M PolyAI, a leader in enterprise conversational AI, has raised $86 million in Series D funding, co-led by Georgian, Hedosophia, and Khosla Ventures. Additional investors include NVentures
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