In conjunction with award-winning sales trainers and experts, among others, Dionne Mischler, Susan A. Enns, and Elinor Stutz, Ciara, the number one conversation assistant, launches…
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Topbox included in emerging Unified Data Analytics category of VoC technologies Topbox, makers of conversation analytics software, is cited in a Forrester report titled Now Tech:…
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A Win-Win for Brands and Their Buyers, 64% of Customers Successfully Self Serve Gladly, the company that makes customer service Radically Personal, introduced Self Service to its…
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Annual Flagship Report Validates That the Ease and Excellence of Customer Experience Has a Direct Impact on Customer Loyalty Zendesk, Inc. released the Zendesk Customer Experience…
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By RJ Horsley, President, SpotOn Transact There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency…
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The Sales Engagement Platform Continues the Momentum That Propelled It to Category Leadership Outreach, the number one sales engagement platform, is closing out 2019 following…
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Get in touch with Quantzig’s Analytics Experts for Comprehensive Insights Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to…
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Get in Touch with Quantzig’s Analytics Experts for Comprehensive Insights Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to resolve…
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Series-A funding led by Scale Venture Partners. Its platform automates some parts of the quality assurance and compliance tracking processes. To collaborate with Microsoft to…
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New Solutions Allow Brands to Deal with Massive Volume and Shift Customers to More Effective Messaging Channels LivePerson, Inc., a global leader in conversational commerce…
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