ISG Provider Lens™ report sees many benefits from the CCaaS model, including the ability to engage with customers by chat, social media, messaging and other methods…
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September 2021 saw a record 4.4 million Americans quit their jobs as part of what has come to be known as the "Great Resignation". This is the highest number since tracking began in…
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 Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management…
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ISG Provider Lens™ report sees CCaaS providers offering AI- and analytics-based services to improve customer experience Enterprises across the global are seeking support from…
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ISG Provider Lens™ report says enterprises are accelerating transformations to provide seamless, omnichannel customer experiences and securely support remote workers U.S. enterprises…
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— Latest Acuity Contact Center Performance Management software release empowers distributed customer contact teams — TouchPoint One, the leading provider of employee…
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ISG Provider Lens™ report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands…
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ISG Provider Lens™ report says companies have been building up omnichannel services while introducing new tools to manage and secure remote workforces Brazil’s contact center…
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The cutting-edge, simplified approach to workforce management will enhance LiveVox’s CCaaS offering, creating a comprehensive, one-stop platform for its customers LiveVox Holdings,…
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Google Cloud Named the Preferred Cloud Partner for UJET, Customers can purchase and deploy UJET from Google Cloud Marketplace UJET, Inc., the world’s first…
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