Sitel Group and Rulai are recognized for their work scaling Michelin's Consumer Care chat function using an advanced artificial intelligence (AI) solution Sitel Group, a leading…
Read More...

Talkdesk, the cloud contact center for innovative enterprises, announced a suite of products and features to enable a swift, seamless and secure transition to Talkdesk cloud contact…
Read More...

R.R. Donnelley & Sons Company (RRD), a leading global provider of multichannel solutions for marketing and business communications, introduced its latest solution to help customers…
Read More...

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close…
Read More...

Khoros launched Khoros Bot, a new chatbot technology to create better experiences for customers and agents, Verint expanded its Adobe partnership, and more such important news from the…
Read More...

Investment Reinforces HubSpot's Highest-Rated Agency Partner's Prominence as Market Leader and Sets Stage for Accelerated Growth SmartBug Media—a leading Intelligent Inbound…
Read More...

CEO Coaching International, the leading firm for coaching growth-focused CEOs and entrepreneurs globally, is pleased to announce Tracy Tolbert as its newest Partner and Coach.…
Read More...

Global Survey of 1,500-Plus Companies Identifies Expectations and Plans for 2020 Organizations around the world identify innovation as a top business priority and are intrigued by…
Read More...

Teleperformance, the global leader in outsourced omnichannel customer experience management and the trusted provider of digital integrated business services, announced that Frost &…
Read More...

Instant Customer Connection Saves Small Businesses Time and Money in Developing Strong Relationships at the Exact Moment Consumers Have High Intent to Purchase FreshLime, a leading…
Read More...