The report highlights trends and challenges for contact center leaders working to improve agent performance and reach important KPIs Zenarate, the leading AI Simulation Training solution for contact centers, announced the CX Agents: A Survey of CX Leaders Regarding Their
A new era of sales is here. Sales are becoming increasingly digital, operating models more hybrid, and the remote sales environment presents unique challenges for B2B companies. Customers now want seamless buying experiences and greater value for their money; they
Merchandising refers to the marketing or sale of products and services. Typically, when we talk about merchandising, we’re talking about the retail sale of products to people. However, the phrase can also be used to refer especially to the different
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