Vendors are selected for Innovation Awards based on the innovation of their product or service Five9, a leading provider of the intelligent contact center, has been named a winner of…
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Software and data platform, VideoAmp, Inc., has launched Campaign Optimizer, a cross-channel campaign optimization solution for advertisers and agencies. Following the acquisition in…
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Bright Pattern is Ted Hunting, SVP of Marketing for the leading provider of AI-powered omnichannel cloud contact center for innovative companies, was the recent chair and a keynote…
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Updated NICE inContact CXone™ integration drives a more flexible and streamlined contact center experience for the modern global enterprise Fuze, the leading cloud-based communications…
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A Native Microsoft Teams Contact Center Solution to Improve Customer Experience CallTower, a global leader in delivering cloud-based enterprise-class unified communications and…
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The integration allows firms to use best-in-class technology to grow revenue by better understanding and serving their clients LexisNexis Legal & Professional, a leading global…
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Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes OneLink BPO with the 2019 Latin America Customer Value…
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Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic Process Automation…
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CBTS, a leading technology provider delivering superior business outcomes, is pleased to announce a partnership with Five9 to launch an advanced Cloud Contact Center built on the Five9…
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ISG Provider Lens™ report shows providers facing work-from-home challenges while COVID-19 changes consumer behavior and drives cloud contact center adoption Amid major…
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