Podcasts dive into industry trends in customer transformation and digital media Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has…
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Alorica Inc., a global customer experience (CX) provider, has been identified as a Leader in NelsonHall’s 2021 NEAT vendor evaluation for Social Media CX Services for Content…
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Khoros, a global leader in digital-first customer engagement software, announced that it has acquired Flow.ai, an innovative conversational AI platform for designing and managing…
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Linc, the award-winning CX Automation platform, announced it has been named a winner in the 2021 BIG Innovation Awards presented by the Business Intelligence Group. Read More : Alida…
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Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide Avaya, a global leader in solutions to enhance…
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Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, driving businesses in APAC and Singapore to meet expectations in a post-pandemic…
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The leader in customer journey analytics and Journey IntelligenceTM is set to make an impact in CX in 2021. BryterCX, with over two decades of journey analytics and customer journey…
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To say 2020 was challenging for businesses would be an understatement. With COVID-19 ushering in social distancing, so many areas saw change - sales being particularly impacted. Those…
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A leader in AI-powered text and speech analytics leverages Amazon Transcribe within the AWS Partner Network, enabling organizations to extract insights from calls and hundreds of…
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Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox and closed on…
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