Artificial intelligence-adopting retailers are implementing technology to gain a competitive edge, while non-adopters remain skeptical of artificial intelligence’s impact on holiday…
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51% of U.S. and U.K. consumers prefer in-store shopping Nearly two-thirds are willing to travel farther for friendly staff service Half of shoppers won't return to stores with low…
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Reputation’s National Leave a Review Day Survey finds that consumers trust online reviews above the opinions of family, friends, company claims, social influencers and media…
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Findings show that 3 in 4 Millennial and Gen Z consumers are deterred by strict returns policies, highlighting increased urgency for retailers to balance cost reduction with…
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Research from customer experience firm Callvu shows strong interest in ultra-simple self-service support alternatives. Consumers are frustrated with the complexity and time demands of…
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More than two-thirds (68%) of consumers surveyed aged 16-24 have experienced 'surprise' costs due to customs duties charges upon delivery when shopping internationally…
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61% of consumers under 55 express interest in live shopping experiences Agora, Inc., a pioneer and leading platform for real-time engagement APIs in the interactive live shopping…
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Data shows consumers reducing spending and turning towards second sources of income in the face of rising prices Digital River, a global commerce enabler directly…
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While most Americans prioritize using money on hand to pay for holiday expenses and being budget conscious, half will still take on debt this season Half of American consumers expect…
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91% of small business owners think they offer a convenient online experience, just 21% of consumers agree Small businesses are losing potential customers because they lack the…
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