Zoom Contact Center sets new standards for customer service experiences through omnichannel, video-optimized interactions Zoom Video Communications, Inc. announced Zoom Contact Center,…
Read More...

New solution will help Department of Workforce Development better connect citizens with the services they need for an improved user experience Unisys Corporation announced that it has…
Read More...

Avaya OneCloud™ CCaaS earns Leader position in Aragon Research Globe™ for Intelligent Contact Center for 3rd Consecutive Year Avaya, a global leader in solutions to…
Read More...

NobelBiz just released its second e-book on the subject of On-premise vs. Cloud Contact. How to choose the right technology for your organization? Deciding between on-premise and…
Read More...

Upstream Works for Amazon Powers Personalized Omnichannel CX and Streamlined Operations Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts…
Read More...

Former Genesys, Aspect Software Senior Executive Brings Extensive Cloud, Go-to-Market, Sales Leadership and Operations Experience Carousel Industries, a leader in communication and…
Read More...

Windstream Enterprise (WE), a managed communications service provider, today released new enhancements to its industry-leading OfficeSuite UC® Contact Center Services (CCS). The newest…
Read More...

Based on its recent analysis of the contact center market, Frost & Sullivan recognizes Avaya, Inc. as the Inbound Contact Routing Systems Market Leader in Asia-Pacific, the Contact…
Read More...

Cisco UCCX and UCCE users can now manage digital channels alongside voice in Cisco Finesse Comm100, a global provider of omnichannel customer engagement solutions that…
Read More...

Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology…
Read More...