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So you just found out there will be a recall on a product that you have been selling to your clients. Yes, your first thought

With any customer support interaction, customers hope for a swift, simple, and satisfying experience. But historically, support exchanges are laden with delays, require agent transfers,

As marketing leaders divulge their 2024 predictions — discussing everything from AI and video to more emotionally driven content — there’s not as much talk

We thrive in a dynamic world where marketing and sales play a prominent role. Both

In the dynamic world of sales, Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs)

Call analytics data, at its core, is a treasure trove of information captured during customer

With professionals inundated by an average of over 120 emails a day, traditional plain-text emails

In the current digital landscape, integrating SalesTechnology (SalesTech) with marketing technology (MarTech) is critical for

Keeping customers engaged is one of the most challenging tasks faced by marketers. While there

With investment from Georgian, Hedosophia, Khosla Ventures, and NVentures, new round takes total funding over $200M PolyAI, a leader in enterprise conversational AI, has raised $86 million in Series D funding, co-led by Georgian, Hedosophia, and Khosla Ventures. Additional investors include NVentures

Global sports platform taps Rokt for its relevance engine to drive engagement and revenue across its ecommerce sites Rokt, the leading ecommerce company using machine learning and AI to make the shopping experience more relevant to each customer, announced a

The move positions US leadership for the next era of AI-driven marketing Incubeta, a global leader in digital marketing, announced the appointment of Amy Crowther as President, Americas, formally initiating the leadership transition that will position her to become the




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