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New report finds that contact center turnover is high, agent job satisfaction directly impacts customer satisfaction, and AI and conversation intelligence are underutilized – although 85% of managers say they plan to implement the solutions within the next year Invoca,

BONUS READ – Jon Miller, CMO at Demandbase chats about the evolution of ABM in this webchat with MarTechSeries: Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here! Episode 171: People Culture and its Impact
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