Personalized real-time coaching leads to a 2x acceleration in new agent time to proficiency ASAPP, the Generative AI company for contact centers, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center interactions, enabling supervisors
Added Connectivity Between Beacon and PowerPoint Broadens Content Accessibility and Expands Meeting Analytics Alucio, a fast-growing provider of cloud-based software for the life sciences industry, today announced a new enhancement that enables connectivity to the Beacon scientific exchange platform from
Eighty-four percent of US technology leaders expect a budget increase in 2024; AI will snag the biggest increase According to Forrester’s 2024 Planning Guides, more realistic budget expectations will serve leaders well as they enter 2024, but now is not the time
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