Cresta, the real-time optimization platform for customer conversations, today announced the launch of Cresta for Customer Service, designed to enable customer care teams to deliver more…
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VoiceBase, the leading AI-powered voice analytics provider, today announced, Freshworks Inc., the customer and employee engagement software company is using VoiceBase to further enhance…
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Elizabeth Brockey, Chief Customer Officer at Simpli.fi joins us in this quick QnA to share a few of the biggest customer-facing challenges in marketing and sales today while also…
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SupportLogic, the world's first intelligent support platform for customer support and success teams, announced today the launch of Predictive Alerts with its December product release.…
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Hiver on Tuesday announced the launch of a slew of productivity features, including new Automations, Workload Distribution, and an all-new Mobile App. Hiver is the only helpdesk in the…
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Khoros, a global leader in digital-first customer engagement software, announced it has partnered with Medallia (MDLA), the global leader in experience management. Read More: …
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Seamless Integration with Sales Edge Rescue Breaks Down Marketing and Sales Barriers, Empowering Businesses to Generate More Revenue from Marketing Leads Marchex, a leading…
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No-risk, rapid delivery program drives captivating sales content creation, pairs unique visual storytelling with enterprise-grade sales enablement technology Mediafly, a provider of…
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Based on its recent analysis of the North American conversational AI market, Frost & Sullivan recognizes Amelia, an IPsoft Company, with the 2020 North American Customer Value…
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Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation Serviceaide, Inc., a global provider of intelligent,…
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