Upstream Works for Finesse honored for improving customer service technology and enhancing the customer experience Upstream Works announced today that TMC, a global, integrated media…
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Leading Cloud Provider Helps Enterprise Improve Support Services with Deep Agent Reporting Insights While integrating with ServiceNow Platform 3CLogic, a leading provider of cloud…
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The Gordon Flesch Company has partnered with IBM to integrate Watson A.I. and natural language processing capabilities into any Electronic Content Management platform. The Gordon…
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Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced it has appointed Christine Parker as vice president and industry…
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Avaya is positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide for the seventeenth time.
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Verint® Systems Inc., The Customer Engagement Company™, today announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement Center report by Gartner. In…
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Brekeke Software has announced the release of a new version of Brekeke Call Center Suite (CCS). The new version of Brekeke CCS supports Aculab's Prosody S, adding the ability to…
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The International Customer Management Institute (ICMI), the authority on contact center excellence, today reveals more than 50 announcements from leading companies in the contact center…
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eGain Corporation, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, Inc., a global cloud contact center leader for enterprises of all…
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eGain Corporation, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has…
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