Consolidation of technology to reduce the burden on IT, save money, and ultimately find new ways to better support customers, among the key findings in the survey GoTo, the…
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74% say they are increasing their investment in supply chain tech and innovation and 38% are planning to invest over $10 million A new report released today by MHI and…
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Automation Anywhere's innovative intelligent automation technology recognized for increasing efficiency in its customer service department Automation Anywhere, the #1 leader in…
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Latest Now Platform release unveils AI-powered process mining with RPA capabilities, search, workforce optimization for HR, and incident management enhancements to address security…
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New research reveals motivators and challenges for future business owners Constant Contact, a customer-focused digital marketing and CRM platform used by millions of small businesses…
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Insurers increasingly consider CX a top business priority and advanced AI tools will help drive customer satisfaction and loyalty Insurers recognize the direct link between…
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Domo announced today that Domo Apps has been named the winner of the Best Cloud Business Intelligence or Analytics Solution in the international cloud computing awards program, The…
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Enforce schedule adherence, labor compliance, working time directives, time off, and pay regulations for a global diverse workforce Replicon launched an AI-powered Workforce Management…
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Global CX Solutions Provider Recognized for Exceptional Customer Service and Innovative Use of Technology Startek, a global customer experience (CX) solutions provider, has been…
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Tech veteran, David Wyatt, joins the executive team to accelerate growth and expand Aiven's market footprint globally to support the demand for the company’s open source cloud data…
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