77% of SMBs say phone calls are important to their team’s work—but 63% say they struggle to create and nurture meaningful customer relationships Aircall’s AI…
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Native Capabilities Now Allow Contact Center Agents to Elevate Customer Interactions Directly to Video from 8x8 Agent Workspace 8x8, Inc., a leading integrated cloud contact…
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There’s a good reason why average handle time (AHT) is a top KPI for contact centers: shorter call times show respect for the customer’s time and give agents more bandwidth for…
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TechSee's Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. TechSee,…
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The retail industry is undergoing a transformation in the digital age, with consumers expecting seamless and timely communication from the brands they interact with. However, a recent…
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Inaugural Study Finds Widespread Challenges across Multiple Industries and Customer Touchpoints In the modern customer service environment, easy and frictionless make for a winning…
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Theta Lake adds support for RingCentral Contact Center™ to its existing RingCentral MVP™ integration to deliver the most comprehensive compliance and security solution to…
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Survey of 1,000+ U.S. consumers draws important insights for eCommerce brands looking to win this upcoming holiday shopping season Results from a new consumer survey highlights…
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G2's Fall 2023 Grid Report for Customer Success ranks ChurnZero as category leader and highest-rated for user satisfaction, based on customer reviews and market presence. ChurnZero,…
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Hiring of Global Revenue Leader Marks Company Milestone as It Experiences Tremendous Growth DataDome, a leading provider of AI-powered online fraud and bot management, announced that…
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