NICE announced that it is seeing a significant uptake in agents adapting their contact center schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in…
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New Research Reveals What Technologies Are Having the Most Impact on Service Organizations Worldwide A recent survey of nearly 250 customer service and support leaders across the…
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Delivers Innovations in Data Science and AI to Help Retailers Gain a Competitive Edge Competition to build retail mindshare and customer loyalty has never been more fierce. Brands…
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New Suite of Predictive AI Models Featuring 230 AI Signals and Growing Creates Powerful Conversational Insights for Businesses That Engage with Customers over the Phone and via Text…
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Cirrus Insight is pleased to announce the appointment of Phil Sims as Chief Technology Officer. Cirrus Insight sales enablement platform for Gmail and Outlook offers an all-in-one sales…
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In this guest post at SalesTech Star, Pippa Edelen reveals how AI and interactive technology can improve the efficiency of your sales team.
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Convey Services announced the full release of Conduct Campaign, the email marketing solution that distributes drip campaigns created in a centralized portal and delivered to portals…
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Enterprise platform optimizes sales processes in real time to boost sales efficiency SalesHero announced the limited availability of its sales AI platform to automate repetitive and…
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Monet Workforce Management integrates seamlessly into Amazon Connect to optimize contact center resources and improve agent and customer experience Monet Software, a leading…
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Proactive Dealer Solutions (PDS), a leader in automotive business development and training and recently acquired by Better Car People (BCP), proudly announces the integration of its…
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