One in Three Say They Don't Have the Right Tools to Properly Assist Customers Pegasystems Inc. , the software company empowering digital transformation at the world's leading…
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New Update Focuses on Next-Generation AI with the Incorporation of Intelligent Automation and Virtual Agent Support EasyVista Inc., a global leader in IT Service Management,…
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Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and…
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Conversational AI technology and enterprise customer deployments credited for market innovation and ROI Nuance Communications, Inc. announced its products and customer deployments were…
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A majority of surveyed retailers believe AI will transform the online customer experience and be a competitive advantage for their businesses in the next five years To better…
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Verizon’s Digital CX with managed service to help large businesses intelligently improve customer interactions Verizon launched a world-class suite of solutions that blends human…
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Farhan to Drive Adoption of Serviceaide's Solutions that Enable Industry-Leading IT Service Management and Automation Through Artificial Intelligence Serviceaide®, Inc., a global…
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The International Customer Management Institute (ICMI), the authority on contact center excellence, today reveals more than 50 announcements from leading companies in the contact center…
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