New Developer-First Platform Allows Businesses to Incorporate Social and Direct Messaging into All Customer Workflows Zendesk, Inc. announced Sunshine Conversations, an API-based…
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The 2019 Hype Cycle for CRM Sales Technology Provides Insights on Prioritizing Sales Technology Investments Blockchain for lead generation has reached the Innovation Trigger* in…
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Social media is now the second biggest customer acquisition source behind personal referrals, and multi-location brands are rushing to implement social strategies that help further…
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Upgraded Conversational AI Features Increase Agent Efficiency and Solve Routing Problems to Make It Easy for Brands to Orchestrate Customer Journeys at Scale LivePerson, Inc., a…
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Diagonal View, a digital video network, delivering tens of millions of subscribers and billions of views across YouTube and other digital platforms generated from professionally…
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New Suite of Predictive AI Models Featuring 230 AI Signals and Growing Creates Powerful Conversational Insights for Businesses That Engage with Customers over the Phone and via Text…
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New Partnership Promotes AI-driven Lead Engagement for Event Marketers and Sales Teams SummitSync, the meeting automation platform powered by artificial intelligence, announced a…
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Independent Reports Recognize Sisense for Vendor-Managed and Client-Managed BI Sisense, the world’s leading modern platform for analytics builders, was named as a “Leader” in two…
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New Guest Experience Platform (GXP) adapts Interactions’ conversational AI for restaurants, enhancing customer experiences and operational efficiency Interactions, LLC, the world’s…
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Enables rapid deployment of cutting-edge conversational commerce for small and midsized businesses worldwide LivePerson, Inc., a global leader in conversational commerce solutions,…
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