In addition to a brick & Mortal contact center, an entirely home-based contact center has achieved certification on first attempt transcosmos inc. is proud to announce that the…
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Workforce Management software fully integrates with the Zoom Contact Center Platform CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions…
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Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact center solutions. Zoom Contact Center is a contact…
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New zero-footprint integration embeds leading real-time guidance platform into softphone systems and everyday workflow applications for a "single pane of glass" to unleash agent…
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Customer Contact Performance Transformation Leader to Present Latest Agent Coaching, Gamification, Quality Management, and Business Optimization Capabilities at Caesars Forum June…
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— Acuity Software Update Boosts Contact Center Workforce Connectedness and Effectiveness to Lift CX, EX, and Business Performance — TouchPoint One, the leading provider of employee…
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Acuity Contact Center Performance Management Platform Recognized as Remote Work Pioneer. Sidekick Agent Coaching Solution Awarded CUSTOMER Magazine Product of the Year.…
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Over 100 percent expansion within the install base and new customer adoption with higher annual contract value. Playvox, the leading CRM-connected omnichannel contact center provider…
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Incentivizing and engaging agents results in big leaps in performance and a subsequent rise in customer satisfaction, finds Frost & Sullivan The COVID-19 pandemic caused a…
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The cutting-edge, simplified approach to workforce management will enhance LiveVox’s CCaaS offering, creating a comprehensive, one-stop platform for its customers LiveVox Holdings,…
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