Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, making it harder for businesses to meet expectations in a post-pandemic world…
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8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Intelisys, a ScanSource (NASDAQ: SCSC) company, and the nation’s leading provider of…
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InMoment, the leading provider of Experience Intelligence (XI)™, has tapped renowned leaders with deep experience scaling enterprise software and services to drive its new innovation…
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Negotiation is the make or break point for many business scenarios. In NEGOTIATING FROM THE INSIDE OUT:  A Playbook For Business Success, published by Sandler Training (sandler.com),…
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Visible Commerce Is Tough to Achieve With a Quarter of Firms in the Dark Over Supplier Practices and 60 Percent Identifying a Lack of Procurement Transparency as a Significant Risk A…
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Compensation for Customer Success Professionals Increases and Compensation Structures Evolve as Revenue Responsibility Grows Across Customer Success Teams  Totango, the leader in…
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Productivity is such a buzzword in the workplace. But the question is: What can it actually do for your business? Is it actually worth investing in technology (money) or training (time)…
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The next generation of Act! CRM provides SMBs with the ultimate toolset to accelerate growth Swiftpage, the provider of Act! CRM software, a leading cloud-enabled platform aimed at…
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ChurnZero partners with leading SaaS brands to launch fifth annual report, based on detailed research with more than 1,000 CS leaders, at NYC Customer Success Week. ChurnZero, the…
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New report shows strong adoption of AI by SMBs and highlights biggest areas of impact Constant Contact, a small-business-focused digital marketing and automation platform that has…
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