Accenture experts provide structured approaches to weave automation and artificial intelligence across the enterprise As organizations continue to execute compressed transformation…
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ISG Provider Lens™ report finds enterprises boosting investments in intelligent document processing, process mining and conversational AI amid fast IT rebound across Europe…
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ISG Provider Lens™ report says advanced, AI-powered automation solutions are well-suited to the region’s technological maturity, high labor costs and aging workforce The…
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The AWS Partner Network (APN) recognized VoiceFoundry's work to help customers elevate their customer experience leveraging Amazon Connect TTEC Holdings, Inc., one of the largest,…
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OnviSource’s Intelligently Automated Customer Satisfaction Analytics, Tracking and Scoring (CSATS) Solution Enables the Service Provider to Discover True Customer Satisfaction Using…
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Tuya Smart, a global leading IoT cloud platform, has launched Tuya Beacon, a cost-effective, easy to deploy, remote controlled, and developer-friendly Bluetooth protocol to empower the…
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There is a growing need to understand consumer sentiment with the same depth of insights as moderated in-person focus groups but more quickly and without their high cost or, more…
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Intrado Corporation (“Intrado” or the “Company”), a global leader in technology-enabled services, announced today that it has acquired substantially all the assets of Syn-Apps LLC, a…
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Five9, a leading provider of the intelligent cloud contact center, announced the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA),…
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Combination of Voicefoundry’s Deep Customer Journey Design Expertise with Cyara’s Testing and Assurance Capabilities Ensures Smooth Migration and Optimum CX Design Cyara, the leading…
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