Auto-translates customer-agent conversations without any bilingual agents transcosmos inc. hereby announces that the company has developed Translingo SMART, a machine translation tool powered by generative AI (Gen AI), and released multilingual chat services. With Translingo SMART, businesses can now support
New research from the XM Institute based on World Bank data shows consumers reduce or stop spending with a brand over half the time following a negative experience Inflation, low morale among frontline workers, and a reluctance of consumers to
Leading Conversational AI and Contact Center provider unveils CX and EX event-focused schedule. 3CLogic, the leading Conversational AI and Contact Center solution for customer service management platforms, including ServiceNow® and SAP®, released its 2024 spring events schedule, covering major upcoming
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