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By definition, customer engagement means a two-way interaction. As generative AI gains traction, brands have access to more sophisticated tools to facilitate that dialogue. But customer expectations are also shifting alongside new communication capabilities and brands need to be prepared

With an extensive background in administrative roles and a passion for fostering teamwork and growth, Aubrey Donnelly brings a wealth of experience and enthusiasm to her new position. Fullcast is thrilled to announce the appointment of Aubrey Donnelly as its chief of




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