Largest internet, mobile telephony and IPTV provider in Serbia optimizes digital experience and transforms customer experience after implementing Medallia across six teams…
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With OrderAI Talk, Jet’s Pizza has increased order accuracy, decreased time employees spend on the phone, and continued to provide their customers with an exceptional guest experience…
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EXL , a leading data analytics and digital operations and solutions company, announced its recognition as a Gartner Peer Insights Customers’ Choice for Data and Analytics Service…
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Oversubscribed round comes at a time of unprecedented 300% year-over-year growth for Conversational AI & Automation leader Aisera, the world's first AI-driven service experience…
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Near real-time data pipeline from Zuora to Snowflake will enable enterprises to accelerate recurring revenue Zuora, Inc., the leading cloud-based subscription management…
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ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has been named a finalist for “Best Digital…
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In-store foot traffic jumps as consumers seek deals on apparel, health, and beauty products RetailNext Inc., the worldwide market leader in IoT smart store analytics for optimizing…
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New Software Features Drive Tangible Bottom Line Impact, Helping Organizations Rightsize and Control Software Spend at a Moment Where Cost Optimization Is a Priority for Everyone…
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Consumer Survey Shows It's Crucial for Brands to Personalize the Returns Experience to Prevent Shoppers from Exploiting Policy Loopholes Retailers can prevent 85% of instances of…
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NICE is honored for its ability to address unique challenges in workforce optimization, for increasing agent productivity, and for driving superior contact center and CX performance…
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