By uniquely leveraging post-interaction insights and historical data, Observe.AI introduces highly contextualized real-time agent guidance, live supervisor coaching, and automated…
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Verint, The Customer Engagement Company, today announced it has received top scores and is a leader in the Ventana Research Customer Experience (CX) Management Value Index 2023 report.*…
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As we all move toward more digital selling, it’s important to remember that customer service is on the front line in interacting with customers – and they can be a key asset in driving…
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iSEEK Corporation announces the launch of iSEEKGlobal, a game-changing cloud-based platform that empowers Original Equipment Manufacturers (OEMs) to qualify Contact Manufacturers…
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MiaRec, the Conversation Intelligence provider that helps contact centers achieve better business outcomes, announced its latest product release which introduces an AI-driven data…
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By blending both Workforce Management and Workforce Optimization features, the new suite enables contact centers to optimize their operations by increasing agent productivity and…
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The integration of T-Metrics Contact Center with NEC's UNIVERGE Unified Communication suite of solutions and UNIVERGE Integration Platform (UIP) will deliver feature-rich omnichannel…
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Leverages Talkdesk Financial Services Experience Cloud with Jack Henry Symitar and Microsoft Teams integrations to help transform the banking experience Talkdesk, Inc., a global…
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Straive , a well-recognized leader in delivering technology-driven solutions for Content, EdTech, and Data, has been named a Product Challenger in AI & Analytics by advisory…
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Iconic restaurant chain selects Oracle MICROS Simphony Point of Sale and Payment Cloud Service to streamline its operations while better serving diners American restaurant brand Big…
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