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Cognigy, global leader in AI-powered customer service solutions, today announced its advancement to the Elite Tier partnership on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. As

Verint Open Platform with best-of-breed workforce management broadens Talkdesk offerings for contact centers with access to robust, scalable capabilities through Talkdesk CX Cloud Talkdesk integrates Verint’s advanced, automated workforce management capabilities powered by artificial intelligence (AI) into Talkdesk CX Cloud.




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