Banzon brings 10+ years of AI and go-to-market experience to Cresta Cresta, the end-to-end generative AI platform for contact centers, today announced Russell Banzon as its new Chief Marketing Officer. With extensive background and experience accelerating high-growth startups, Banzon will
Today’s announcements deliver a forward-thinking vision for the future of ecommerce, including major functional updates for multi-storefront, composability, B2B, AI innovation, omnichannel commerce and more BigCommerce, a leading open SaaS, composable ecommerce platform for fast-growing and established B2C and B2B
Bot Analytics provides access to all transcripts with over 200 metrics organized for easy discovery and analysis Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centers more performance data
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