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Groundbreaking new feature aggregates campaign-level insights across multiple interactions with leads CallRail, the AI-powered lead intelligence platform, announced AI-driven, multi-conversation insight capabilities. This first of its kind capability takes AI generated insights to a deeper level by analyzing up to

The “2024 Global Contact Center Survey” found that improving efficiency and improving customer service are of equal importance to leaders Deloitte Digital’s “2024 Global Contact Center Survey” highlights contact center trends and priorities for service leaders. With insights from 600




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