Sales must be willing to climb the ladder within a customer organization to engage with the person who makes the actual decisions, and the decision is often not about the product, it’s…
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TPV360, a division of the well-established Customer Experience Technology Company and Global Contact Center Operator, ContactPoint, 360, Inc., has reimagined the third-party…
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8x8, a leading integrated cloud communications platform, announced new enhancements to the 8x8 Referral Program that make it easier and faster for individuals to successfully refer …
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In the Wake of the COVID-19 Outbreak, Company Adds Voice AI to its Free Automated FAQ Solutions to Deflect Calls from Contact Centers 7.ai, a global leader in intent-driven customer…
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My colleagues and I at CyberCube, are currently conducting research to model the likely effects - both short and long-term - that the Coronavirus pandemic may have on businesses,…
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AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, announced a range of solutions to support the growing trend for…
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NICE inContact (Nasdaq: NICE) today announced expanded support for contact centers to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a…
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 Zoom Video Communications, Inc.  announced general availability of its Zoom Phone cloud phone service in 11 additional countries (Total 17 countries and 1 territory now) and Beta…
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Domo announced it has been named the top vendor in G2 Crowd’s latest Grid reports for Business Intelligence (BI) platforms and Mid-Market BI platforms, receiving high scores for ease of…
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Businesses of All Sizes Are Optimizing Customer Engagement by Seamlessly Integrating Business Texting Solutions by Textbetter Into Existing Customer Communication Strategies.…
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