The new world was always going to be customer-centric.  In 2020, customer experience was expected to overtake price and product as a key differentiator. The global pandemic has only…
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New Partnership Optimizes Contact Center Operations and Improves Business Outcomes in the Work from Home Era Uniphore, an early leader in Conversational Service…
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Amazon SageMaker Data Wrangler provides the fastest and easiest way for developers to prepare data for machine learning Amazon SageMaker Feature Store delivers a purpose-built data…
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EMnify, a leading cloud communication platform provider for IoT, announced new turnkey integrations into Azure Event Hubs and Google Cloud Pub/Sub via its EMnify Data Streamer – a…
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Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real-time Amazon Connect Customer Profiles gives agents a unified…
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PagerDuty to action real-time critical observability data on AWS PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, has announced a product…
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Amazon Web Services Inc., an Amazon.com company, announced the general availability of AWS Network Firewall, a new managed security service that makes it easier for customers to enable…
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Unique blend of predictive AI, psychographic data, and dynamic intent signals helps sales and marketing teams focus investment and accelerate growth all from within the Terminus…
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Calix, announced enhancements to the Calix Marketing Cloud (CMC), the CommandIQ™ mobile application and the Revenue EDGE Enablement program. These new capabilities will help marketing…
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PSCU, the nation's premier payments credit union service organization (CUSO), announced today that it will begin using FICO Customer Communications Services (CCS) to build a…
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