Live from Customer Contact week (CCW), The World’s Largest Customer Contact Event Series – taking place in Las Vegas, NV., Comm100 announced today the availability of its voice bot…
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Kurmi Software, the leading UC provisioning platform for enterprise collaboration, has joined the Cisco SolutionsPlus Program to extend the global availability of its solutions across…
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Award-Winning BPO Innovator to Host an Exclusive Luncheon for CX Leaders  ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology…
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Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements Cogito, the leader in real-time coaching and guidance…
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Global Software Developer Named to CRN’s Solution Provider 500 List For Third Consecutive Year Chetu, a leading developer of custom software solutions, announced today that CRN®, a…
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Bright Pattern Rated #1 in four categories: highest rated Contact Center, Customer Engagement Solution, IVR, and Sales Dialer with a score of 10 out of 10 in each category. Bright…
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Customer Contact Performance Transformation Leader to Present Latest Agent Coaching, Gamification, Quality Management, and Business Optimization Capabilities at Caesars Forum June…
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NICE's workforce management solution maximizes agent flexibility, delivers quality customer experience, reduces operational costs, enhances overall customer loyalty, and improves agent…
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Partnership will revolutionize outbound call-center operations worldwide Call Center Studio, a leader in multi-channel, scalable AI-powered software for call center operations, has…
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HoduSoft Call Centre Software and Auto Dialer Software have been chosen as FrontRunner in the latest list published by Software Advice, a Gartner company. HoduSoft, a unified…
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