Coveo for Genesys Cloud is Now Available on Genesys AppFoundry ® Coveo, the leading enterprise AI platform that brings AI search and GenAI to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes, announced Coveo for Genesys Cloud
Forethought, the most advanced generative AI agent for customer support, released its first-ever AI in CX Benchmark Report, highlighting the various ways companies leverage AI for customer service—also known as customer experience or CX—and the results they’re achieving. The report
Afterpay’s SMB merchant network has grown by 55% in 2023, helping more businesses connect with younger consumers.1 Amidst challenging economic times, younger consumers made up the largest segment of those shopping small and medium sized businesses (SMBs) through Afterpay over
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