New GenAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders rapidly drive value with effortless configurability and fast implementation Observe.AI, a leading GenAI Conversation Intelligence platform for contact centers, unveiled new generative AI capabilities that transform how
Thoughtly, a rapidly growing startup building AI voice agents for contact centers, has secured a $3 million funding round with participation from Afore Capital, Greycroft, Expansion, and others. With their innovative approach to customer phone calls, Thoughtly is poised to disrupt the
USA Kantar, the world’s leading marketing data and analytics company and QuestionPro, a global leader in survey and research, data and insights services, announce a new partnership focused on improving ‘Voice of Customer’ (VoC) programs and enhancing Customer Experience (CX)
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