Combination of two leaders in conversation intelligence and agent experience creates an AI-powered, contact center software powerhouse Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that
New GenAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders rapidly drive value with effortless configurability and fast implementation Observe.AI, a leading GenAI Conversation Intelligence platform for contact centers, unveiled new generative AI capabilities that transform how
Thoughtly, a rapidly growing startup building AI voice agents for contact centers, has secured a $3 million funding round with participation from Afore Capital, Greycroft, Expansion, and others. With their innovative approach to customer phone calls, Thoughtly is poised to disrupt the
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