With any customer support interaction, customers hope for a swift, simple, and satisfying experience. But historically, support exchanges are laden with delays, require agent transfers,
As marketing leaders divulge their 2024 predictions — discussing everything from AI and video to more emotionally driven content — there’s not as much talk
Among B2B salespeople, the call for consolidating the tools in the tech stack has grown increasingly loud. There’s no sign of it quieting down anytime
By definition, customer engagement means a two-way interaction. As generative AI gains traction, brands have access to more sophisticated tools to facilitate that dialogue. But
In the ever-changing world of sales, it’s critical to keep ahead of the curve, and
The retail landscape is undergoing a significant transformation with the advent of gamified shopping and
As a titan in the technology industry, Microsoft consistently sets benchmarks in innovation and technological
Lead scoring is a methodology used in sales and marketing to rank prospects against a
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