Advanced Support Team Recognition Platform Drives Increase in Support Agent Productivity NextBee has deployed its enterprise-grade agent recognition app, Engage Key, on the Zendesk marketplace through its partnership with engagewithllm.com. The integration enables support team managers to implement sophisticated performance tracking and recognition
HCLTech expands capabilities in AI-driven contact center transformation HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. HCLTech will empower
AI-powered meeting summaries and smart video enhance collaboration and overall organizational productivity Highlights AudioCodes Intelligent Meeting Room leverages cutting-edge AI technology to enhance in-person and remote participants’ experience while increasing productivity through automated meeting summaries. Generative AI integrated with AudioCodes’ meeting room devices
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