NICE inContact, a NICE business, announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. Together, CXone and…
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Five9, the leading provider of the intelligent cloud contact center, announced that the company partnered with one of the largest global telecommunications companies to stand up and…
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Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and…
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New Solution Will Integrate With Messaging Channels and Facilitate Better Care Engagement Khoros, the global leader in customer engagement software, announced the launch of Khoros…
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Virtual Agent marries artificial intelligence with customer self-service by augmenting existing voice channels with predefined skills that evolve into conversational interactions…
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Intelligent Virtual Assistant Capabilities Just Got Easier to Set Up, Optimize and Manage to Deliver Better Experiences for Customers Uniphore, an early conversation service automation…
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Vonage , a global business cloud communications leader, has entered a partnership agreement with Artificial Solutions, the leading specialist in enterprise-strength conversational AI.…
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Artificial Solutions  the leading specialist in enterprise-strength Conversational AI, announced that it has signed a partnership agreement with Vonage and introduced a new connector…
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What's a great Sales team without the right set of collaboration tools! Nothing. From our various SalesTech interviews with the CIOs, CEOs, and CMOs, we have inferred that a great Sales…
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New Suite of Predictive AI Models Featuring 230 AI Signals and Growing Creates Powerful Conversational Insights for Businesses That Engage with Customers over the Phone and via Text…
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