News Summary: New innovations help organizations personalize the hybrid work experience for employees and customers, including an industry-first partnership with Ford to create…
Read More...

As VIP Sponsor, SingleComm Celebrates the Magic of Customer Engagement SingleComm, the most powerful, affordable CCaaS solution available, was in Las Vegas this week to introduce new…
Read More...

Team Leaders Across the Entire Organization Now Have Cost Effective and Easy to Deploy Access to Consistent, Collaborative Coaching and Conversational Artificial Intelligence for…
Read More...

Conversation intelligence is the technology used to identify insights from prospect and sales conversations, done with the aim of helping sales reps improve their overall processes and…
Read More...

Eliminates Dependency on Landlines, Provides Customers with a Single Phone Number Across Devices and Offers Visual Voicemail ClearCaptions, a leading provider of a call captioning…
Read More...

New AI-powered solution lowers compliance risk while providing complete visibility into customer interactions for more accurate QA evaluations and targeted coaching Observe.AI, the…
Read More...

As firms accelerate their digital transformation, NICE and NTR-X provide compliance recording coverage for all types of communications including audio, video, screen sharing and chat…
Read More...

Integrations between the two technology platforms make it easier for customers to collaborate in the cloud seamlessly and securely Evolve IP®, a leading international service provider…
Read More...

Today Otter.ai announced the appointment of Greg Holmes as a strategic advisor to the company. Greg brings over 20 years of experience in sales and GTM leadership and will bring…
Read More...

Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized as an industry leader in Frost and Sullivan’s 2021 Frost Radar™ report, ranked…
Read More...