Contact centers can now leverage AI to automate the evaluation of every customer interaction and quickly identify the most common reasons for customer inquiries. Calabrio, the workforce performance company, announced two artificial intelligence (AI) offerings for general availability: Auto QM
Integration delivers full-stack support across the Salesforce ecosystem to maximize business impact, growth, and ROI for future-ready brands Acxiom, the global leader in customer intelligence and marketing enablement, announced the integration of RafterOne, a Summit-level Salesforce services provider, into its
Ntracts, a leader in contract lifecycle management (CLM) solutions for healthcare, announces strategic partnership with DocJuris, an AI-powered contract review platform. This partnership is positioned to further drive Ntracts’ best-in-class contract lifecycle management solution by streamlining the critical review and
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