U.S.-based Research by Vonage explores consumer sentiment around AI for customer support, highlighting perceived benefits and lingering concerns Improved efficiency and personalized support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions, according to a
Cavallo announced the integration of its Order Intelligence platform with Acumatica, one of the leading cloud-based enterprise resource planning (ERP) systems. The integration allows Acumatica users to harness billions of historical data points and implement advanced analytics tools out-of-the-box to
In its 2024 ‘State of AI in Sales Report,’ Pipedrive found that Nearly half (47%) of current AI users have no immediate plans to further integrate AI into their workflows Pipedrive, the easy and effective sales CRM, unveiled its State
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