During the golden age of retail a consumer could walk into a store and feel welcome and respected. Policies like 'the customer is already right' and 'we make it your way' reigned…
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Ryan Douglas, COO at Digital River chats about the most impactful ways in which brands can deliver (and measure!) their business ROI and customer metrics in this chat with…
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Tod Nielsen, CEO at Talkwalker chats about how leading brands enhance their customer intelligence policies to drive customer-centric sales and marketing models, to create more…
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TCN, Inc.'s “The Complete Guide to Managing Call Center Agents,” offers numerous strategies and best practices for keeping call center agents engaged and working efficiently. TCN,…
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The latest features include new ways to eliminate tedious tasks for both limited and full-service restaurants, better integrate customer data, and automate guest comms  Wisely, the…
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Judges Considered Growth, Revenue and Other Milestones in Decision CANOPY Management, the full-service Amazon agency that helps brands scale their business and gain market share,…
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Consumers continue to embrace digital platforms, even as pandemic restrictions begin to lift. Medallia, Inc. , the global leader in customer and employee experience, announced the…
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A new approach to customer experience management enabling organizations to optimize customer and employee experiences Alida, a leading disruptor in customer experience management…
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Expands on the popular Arrived suite of solutions to get patients in the door with clean data, shared everywhere, to maximize payments and improve the patient experience RevSpring,…
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AI-powered platforms can help sales leaders drive Customer Engagement and Boost Sales. Artificial Intelligence has disrupted every sphere of every business. Research suggests that the…
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